Blog / Insights
Customs, clearly.
Explainers and industry commentary from the eCustoms People — what's changing in customs and global-trade compliance, and what it means for the teams that have to keep up.
Everyone says they preserve your knowledge. How would you know?
Preserving institutional knowledge is the easiest claim in enterprise software to make and the hardest to verify. Analysts have begun naming the metric — Knowledge Retention Rate. Here is what it would take to measure it honestly in a trade department, the one distinction that does most of the work, and what we are building so you can see it.
9 Aug 2026
Why we built Viictor — the founders' letter
Compliance is so hard that capable businesses renounce trading across borders. Viictor exists to lower that barrier — the why, in Vivien and Jacques' own words.
5 Aug 2026
Entry in the Declarant's Records: when your books become the declaration
EiDR releases goods on the strength of your own records. That trades a moment of friction at the border for a permanent duty of care in your books — and turns both compliance and its supervision into a monitoring problem.
10 Mar 2026
Beyond automation — a human-AI partnership for global trade compliance
Where "AI-powered" tools promise magic automation with minimal human involvement, Viictor takes a different path: a genuine human-AI partnership, ecosystem-based intelligence, and shared responsibility — value that lasts beyond simple automation.
1 Jul 2025
Business continuity in uncertain times
Robust customs compliance with fewer people and less in-house expertise is the dilemma of the moment. An AI colleague that preserves institutional knowledge, automates the routine, and supports the team round the clock keeps staffing gaps from becoming compliance gaps.
1 Apr 2025
The rising tide of tariffs
As tariffs shift from revenue instruments to instruments of economic strategy, multinationals need more than a customs desk. A Strategic Tariff Intelligence approach turns mounting tariff exposure into something you can actually plan around.
15 Jan 2025
Fragmented GTMS landscapes
Global trade management tools are essential — and famously fragmented across systems and local quirks. Viictor works as an integrator, connecting the systems and partners you already run into one coherent view.
1 Jun 2024
HMRC – Transitioning from CHIEF to CDS: What impact on businesses?
In August 2021, HM Revenue and Customs announced that the Customs Handling of Import & Export Freight computer system (CHIEF ) currently used to lodge import and export declarations will be fully replaced by a new system called the Customs Declaration Service (CDS) in 2023.
28 Feb 2022
About digitisation, digitalisation, and digital transformation…
I have always been intrigued that buzzwords like “digitisation”, “digitalisation”, and “digital transformation” are interchangeably used in the literature, blog posts, and social networks, whereas they have different meanings.
21 Nov 2020Want this kind of thinking on your side?
The same people who write these solve customs problems for a living. Tell us what you're facing.