We understand that Viictor represents a significant shift in how organisations can approach global trade management. The concept of an AI-powered integration layer that acts as an intelligent colleague rather than just another software tool is naturally raising many questions. That’s why we’ve compiled this comprehensive FAQ section to address the most common queries we’ve received.
Our goal is to provide clear, straightforward answers that help you understand not just what Viictor is, but how it could specifically benefit your organisation. We have organised the questions into categories to make it easier to find the information most relevant to your needs, whether you’re curious about technical integration details, wondering about data security, or interested in understanding the implementation process.
Remember, these FAQs are just a starting point for our conversation. Global trade compliance is complex, and every organization has unique needs and challenges. If you don’t find the answer you’re looking for here, our team is always ready to engage in a more detailed discussion about how Viictor could support your specific requirements.
We’ll continue to update these FAQs as we receive new questions and as Viictor’s capabilities evolve. After all, just like Viictor itself, we believe in continuously learning and adapting to meet the changing needs of the global trade community.
Let’s explore the questions that matter most to you…
Frequently Asked Questions
General questions about Viictor
Well, the correct question should be “Who is Victor?” 🙂 Viictor is an AI-powered assistant specialised in customs and global trade compliance. Unlike traditional software, Viictor functions as an intelligent “colleague” you can interact with and rely on. Moreover, under the surface, Viictor seamlessly integrates with your existing technology stack (ERPs, GTM software, transportation systems) to create a unified, intelligent ecosystem. Viictor doesn’t replace your current systems — it enhances them by connecting disparate pieces of your trade puzzle. Using natural language processing, Viictor can have conversations with your team, monitor operations 24/7, detect and fix compliance issues, manage task assignments, provide alerts, and generate reports. It’s designed specifically to address the complexity of highly heterogeneous environments often encountered in companies operating globally.
Want to know more about Viictor? Watch the video on Meet Viictor page.
Viictor is the culmination of over a decade of intensive research and development by Vivansa. This AI-powered colleague represents a paradigm shift in Customs & Trade compliance management, born from a deep understanding of the challenges faced by multinational enterprises in today’s complex trade environment.
The foundation for Viictor was laid in a groundbreaking master thesis at the prestigious Rotterdam School of Management, Erasmus University. This academic work, focused on the “Digitalisation of Customs compliance for companies operating globally: The Compliance Control Tower concept,” provided the theoretical framework that would eventually evolve into Viictor.
Building on this solid academic foundation, Vivansa embarked on an ambitious R&D journey. The company’s dedication to innovation culminated in the Qomply project at Lear Corporation, which saw the birth of Viictor’s alpha version. This real-world application allowed Vivansa to refine and enhance Viictor’s capabilities, ensuring it could meet the diverse and demanding needs of global trade professionals.
Today, Viictor stands as a testament to Vivansa’s commitment to excellence in global trade management. It combines decades of industry expertise with cutting-edge AI technology, offering a solution that’s not just a tool, but a true colleague in navigating the complexities of international trade compliance.
Viictor has the potential to address virtually any Customs and Global Trade Compliance challenge, not by doing everything independently, but by intelligently orchestrating an ecosystem of services and knowledge sources.
Viictor’s approach is fundamentally collaborative and integrative. Rather than replacing existing systems or expertise, Viictor:
- Connects with your existing internal systems (ERPs, GTM software, etc.) and external Customs-Related Service Providers (CRSPs) to leverage their specialised capabilities
- Intelligently orchestrates external service providers already in your ecosystem (like customs brokers or specialized compliance software)
- Continuously learns from your team’s expertise and decisions
- Accesses relevant regulatory information through secure connections to knowledge bases
For example, when faced with a complex origin calculation, Viictor doesn’t necessarily perform the calculation itself. Instead, it might coordinate with your existing origin calculation software (like MIC Customs in Austria, Dakosy in Germany, EOUI in Luxembourg, etc.), ensure the right data is provided, verify the results against regulatory requirements, and then incorporate those results into your broader compliance workflow.
This ecosystem-based approach allows Viictor to address a comprehensive range of compliance areas, including:
- Customs classification and valuation
- Origin determination and preference calculations
- Export controls and restricted party screening
- Free Trade Agreement (FTA) optimization
- Special customs procedures management
- Duty and tax calculations
- CBAM (Carbon Border Adjustment Mechanism) compliance
- EUDR (EU Deforestation Regulation) compliance
- Customs documentation and declaration filing
- Regulatory change monitoring and impact assessment
- Freight costs inclusion in customs valuation
- Risk assessment and mitigation
- Audit trail maintenance and compliance reporting
As your AI-powered colleague, Viictor continually grows more capable. When Viictor encounters knowledge gaps, it learns from your team or securely accesses external knowledge bases. When technical capabilities are needed, Viictor orchestrates the appropriate services within your ecosystem, ensuring all compliance activities remain under your organisation’s control and visibility.
Unlike traditional GTMS solutions that create additional silos in your IT landscape, Viictor serves as an intelligent integration layer that connects your existing systems. Traditional GTMS often follows a vertical segmentation (logistics, compliance, finance) that doesn’t align well with the cross-cutting nature of customs compliance. Viictor adopts an ecosystem approach that connects not just your internal systems but extends to include suppliers, freight forwarders, customs brokers, and other external stakeholders. Rather than replacing your existing GTMS investments, Viictor enhances them by providing seamless data flow, unified visibility, and AI-driven orchestration across your entire trade ecosystem, allowing you to maintain both global standards and local compliance requirements.
Viictor represents more than just software — it’s a paradigm shift in how organisations approach Customs & Global Trade Management. Our community brings together diverse perspectives — from multinational enterprises and SMEs to investors, academics, consultants, and regulatory experts—creating a unique environment where traditional barriers between trade stakeholders disappear.
By joining our community, you’ll benefit in multiple ways:
Knowledge Exchange & Networking
- Participate in quarterly webinars featuring emerging trends and new Viictor capabilities
- Connect with compliance professionals facing similar challenges across diverse industries
- Share best practices and insights through our active user forums
- Attend “Ask Me Anything” sessions with our compliance experts, AI specialists, and product team
Professional Development
- Stay at the forefront of AI applications in global trade compliance
- Develop expertise in navigating complex regulatory frameworks like CBAM, EUDR, and evolving tariff landscapes
- Learn how leading organisations are transforming their approach to customs compliance
- Access specialised knowledge resources tailored to your specific trade compliance role
Solution Enhancement
- Contribute to Viictor’s evolution by providing feedback on features and capabilities
- Influence product development priorities based on real-world compliance challenges
- Participate in early access programs for new Viictor features and modules
- Collaborate with our development team to address your specific compliance requirements
Strategic Advantage
- Gain insights into how AI-powered compliance can create competitive advantages
- Discover strategies for transforming compliance challenges into business opportunities
- Learn how other organizations have achieved significant cost savings and risk reduction
- Build relationships with potential partners across the global trade ecosystem
Innovation Opportunities
- Explore integration possibilities between Viictor and your existing systems
- Discover new approaches to longstanding trade compliance challenges
- Participate in collaborative problem-solving across organizational boundaries
- Contribute to shaping the future of AI in global trade compliance
Through regular engagement opportunities, you’ll stay connected to the latest developments in the rapidly evolving field of AI-powered trade compliance.
About Viictor AI
Viictor’s AI technology represents a groundbreaking approach to trade compliance, operating as an intelligent, adaptive ecosystem that goes far beyond traditional software solutions. At its technological core, Viictor integrates advanced artificial intelligence technologies – including natural language processing, machine learning, and Complex Event Processing (CEP) – to create a dynamic compliance intelligence system.
The heart of Viictor’s intelligence is its Retrieval Augmented Generation (RAG) technology, which uniquely combines a specialized knowledge base in customs and global trade compliance with the remarkable ability to understand and adapt to your specific business context. This isn’t a static system, but a living, learning platform that evolves continuously through interaction.
Imagine Viictor as an AI-powered compliance colleague who doesn’t just follow rules, but actively learns, interprets, and responds to the complex world of global trade. In real-time, Viictor can:
- Detect trade-related events across your entire operational landscape
- Automatically assess their potential impacts
- Calculate precise financial implications
- Generate nuanced mitigation recommendations
Viictor can be configured through conversations using the ADAPT method (Autoconfiguration Driven by Active Personal Talk), where it builds its understanding through natural language exchanges with your team. The ADAPT method is not just a deployment technique, but a fundamental approach to continuous compliance management. Through natural language conversations, Viictor builds and refines its understanding of your organization’s unique trade compliance ecosystem. This means every interaction – whether during initial setup or years into deployment – becomes an opportunity for the system to learn, improve, and become more precisely aligned with your specific operational needs.
As Viictor interacts with your team, its accuracy and insights become increasingly sophisticated. The system doesn’t just store information; it creates a dynamic, intelligent knowledge base that continuously adapts to changing regulatory landscapes, your business’s evolving requirements, and the complex nuances of global trade compliance.
In essence, Viictor transforms trade compliance from a static, rule-based process into an intelligent, responsive, and strategically valuable organisational capability.
Unlike general-purpose LLMs such as ChatGPT, Viictor is specifically designed as an AI-powered solution focused exclusively on customs and global trade compliance. While Viictor does leverage generative AI capabilities similar to ChatGPT, it does so in two very specific ways: first, through its innovative ADAPT (Autoconfiguration Driven by Active Personal Talk) approach that allows it to configure itself through natural conversations with users; and second, by providing expert answers to customs and trade compliance questions within its domain of expertise. Beyond these focused Gen AI applications, Viictor’s true power lies in its ability to build a private, company-specific intelligence that combines deep domain expertise in Customs regulations with your organization’s unique data, processes, and compliance requirements. This is a major difference with ChatGPT, which draws from broad internet-based training data. Moreover, Viictor works as an intelligent Control Tower that not only provides insights but actively orchestrates compliance operations by connecting your existing systems (ERPs, GTMS, local solutions) through secure data channels. What truly sets Viictor apart is its ability to learn continuously from your specific compliance practices while keeping sensitive business data completely private – it builds a custom agentic AI that evolves alongside your team rather than relying on external knowledge bases. Additionally, Viictor is designed to take action beyond just providing answers – it can detect compliance issues, implement fixes, manage task assignments, and provide real-time monitoring of your global trade operations. This combination of specialised knowledge, secure private learning, system integration capabilities, and active orchestration makes Viictor fundamentally different from conversational AI tools like ChatGPT that are limited to providing information and cannot directly integrate with or control business systems.
Viictor is designed with a strong commitment to data privacy and isolation. All data specific to your organization (including product information, supplier details, internal processes, and transaction data) remains strictly private and isolated. Viictor does not share your organisation’s data with external systems, including other LLMs or knowledge bases. Each implementation of Viictor is isolated, ensuring that data and learnings from one organisation are never transferred to another. Your organisation maintains granular control over how data is used within the system, with clear documentation and user interfaces to understand and control data usage. Viictor’s data handling practices comply with global data protection regulations such as GDPR.
Viictor offers several advantages compared to traditional staffing approaches. While Viictor is not designed to replace human expertise, he represents a transformative solution that addresses the critical talent and operational challenges facing modern trade departments nowadays. In the current context of global trade tensions, CEOs need more efficient Trade Departments to run their business. Problem: experienced Customs experts are very hard to find… To address this issue, Viictor provides a continuous, scalable intelligence layer that preserves and expands institutional knowledge indefinitely — This facilitates new hires by reducing the need for extensive training, addressing potential knowledge gaps, compensating limited working hours, and mitigating the risk of eventual departure. Where a human team member might struggle with the increasing complexity of global trade regulations, processing massive volumes of compliance data, or maintaining consistent performance across multiple jurisdictions, Viictor operates with uninterrupted precision, 24/7 availability, and an ever-expanding capability to learn and adapt. The cost comparison becomes even more compelling when you consider that hiring Viictor multiplies your entire team’s capabilities by handling routine tasks, proactively monitoring regulatory changes, and creating a persistent knowledge repository that remains with your organisation regardless of individual staff turnover. Moreover, Viictor allows your existing talented professionals to elevate their roles from mundane data processing to strategic decision-making, effectively transforming your trade compliance function from a potential operational vulnerability into a source of competitive advantage.
Let's get started
Viictor implementation follows a proven two-phase approach. Phase 1 typically begins with introductory and scoping meetings (1-2 hours each), followed by capability alignment discussions. Some organisations may choose to execute a Proof of Value (PoV) lasting 2-4 months depending on scope (recommended approach). This paid engagement allows you to see Viictor’s capabilities in action within your specific environment before committing to full implementation. Upon successful completion of the PoV, Phase 2 begins with Viictor setup (4-6 months depending on complexity) and production rollout. Viictor’s ADAPT approach (Autoconfiguration Driven by Active Personal Talk) can significantly accelerate traditional implementation timelines by using natural language conversations to configure the system.
A Proof of Value (PoV) is far more powerful than a traditional Proof of Concept because it focuses on demonstrating tangible business outcomes rather than merely technical feasibility. By engaging in a PoV with Viictor, you’ll experience firsthand how our AI-powered solution addresses your specific global trade compliance challenges through a structured, value-oriented approach.
The PoV process ensures both buyer and seller agendas are properly aligned through a formal “win agreement” that clearly defines success criteria and expected outcomes. This paid engagement (which converts to purchase credit upon implementation) dramatically reduces your risk by allowing you to evaluate Viictor’s capabilities in your actual business environment with your real-world compliance scenarios.
Importantly, the PoV begins building your organisation’s secure internal knowledge base. Each interaction contributes to Viictor learning your specific classification decisions, valuation methodologies, and compliance procedures — creating an increasingly valuable repository of company-specific expertise that remains completely within your control. During this phase, Viictor enter in conversation with you and uses his very special skills to autoconfigure itself to your environment and and set a number of control points according to your business requirements.
The beauty of Viictor’s PoV approach lies in its ability to deliver immediate value on your most pressing pain points while simultaneously establishing the foundation for long-term compliance excellence. This dual-focused strategy ensures you experience tangible benefits within weeks, not months or years.
By focusing the PoV on your most urgent pain points, you not only experience immediate relief but also begin building the digital infrastructure necessary for future-proof global trade compliance management. This approach transforms compliance from a reactive cost center into a strategic business enabler that continuously adapts to evolving regulatory environments and business needs.